In compliance with the relevant laws in Malaysia, AIX Investment Group Company Ltd. (“AIX”, “the Company”, “we”, “us”, and “our”) may collect, use, disclose, or process personal data on the grounds specified in this Privacy Policy. According to AIX User Agreement, this Privacy Policy only applies to personal data that is in our custody or under our control.

It is vital that the User/Clients be aware of and understand this Privacy Policy, as well as the User Agreement and other applicable terms and conditions, which will serve as the foundation for managing clients’ personal data. This Privacy Policy is intended to assist clients in understanding how we collect, use, disclose, and/or handle personal data that clients entrust to us and/or that we have about our clients, whether now or in the future, and to assist clients in making the appropriate decision prior submitting clients’ personal data to us.

Refers to any type of data or information, whether or not recorded in material form, based on which our clients’ identity can be directly seen or identified and reasonably known, and which can be directly ensured by us who collects such information, or when combined with other information that can directly or indirectly identify by clients.

In accordance with this Privacy Policy, a “User/Clients” is defined as an individual or entity who:

Personal data that might be collect from clients may include but not limited to; full name, identification number, residential address, electronic mail (“email”) address, telephone number, nationality, gender, date of birth, marital status, employment, transaction, technical, profile, usage, location, biometric, marketing, correspondence, financial, and/or any information in compliance with the applicable laws in Malaysia.

Our clients agree not to provide any false or deceptive information, and agree to notify us of any changes to any such information that becomes erroneous. In order to verify the information that our clients have submitted, we reserve the right to require additional documentation as a proof.

Clients’ personal information is typically not collected by us unless it is voluntarily provided to us by clients, either directly or through a third party who has been duly authorized by our clients to disclose it to us (our clients “authorized representative”) after:

AIX may collect and use clients’ personal data for any and/or all of the following purposes:

We may disclose clients’ personal data:

The purposes set out in the above clause may continue to apply even in situations where clients’ relationship with us has been terminated or changed in any way, for a reasonable period of time thereafter (including but not limited to the period to enable us to enforce our rights under any agreement with clients, if any).

The consent that clients provide for the collection, use and/or disclosure of their personal data will remain valid until it is withdrawn by them in writing. Our clients can withdraw their consent and ask us to stop collecting, using and/or disclosing their personal data for any or all of the purposes listed above by sending their request via email to our official email address.

Once the Company received a written request from clients to withdraw their consent, we might need a few business days to process it and notify them the of the ramifications of doing so, including any legal ramifications and potential effects on their rights and obligations to us. This time frame will depend the complexity of the request. In general, we endeavour to handle clients’ requests within five (5) business days of receipt.

Although we respect clients’ decisions to withdraw their consent, please aware that depending on the nature and scope of their request, we might not be able to continue providing services to them. In this case, we will let clients acknowledge before we completely processing their request. Should clients choose to revoke their consent, they must notify us in writing.

Please be informed that if clients withdraw their consent, we will still be able to collect, use, and/or disclose clients’ personal information as long as it is permitted by law or as long as it is necessary.

Clients may submit a request for correction to update or correct their personal data that we story by email to our official email address if they would like to access a copy of the personal data that the Company holds about them or information about how we use or disclose their personal data.

The access requests may incur a reasonable fee. If so, we will notify clients of such fees before processing their request. We will respond to clients request as soon as possible and our responses may take up to five (5) business days after receiving clients’ request.

The Company will only disclose personal data to authorized third-party service providers and agents on a need-to-know basis to protect clients' personal data against unauthorized access, collection, use, disclosure, copying, modification, or disposal.

Clients should be aware that no electronic storage method of transmission over the internet is fully secure. Although security cannot be guaranteed, we strive to protect the information of our clients and are constantly reviewing and improving our information security measures. Hence, we are not liable for any unexpected theft or data leakage and are not responsible for any unexpected violations of theft or data leaks, which occur beyond our control with all our actions and steps to secure such information.

In most cases, we rely on personal information provided by clients (or clients’ authorized representatives). Please notify us of any changes to clients’ personal data by emailing us at our official email address to ensure that clients’ personal data is up-to-date, complete and accurate. We will proceed to make appropriate amendments and/or changes after our clients have verified any such changes.

We may retain clients’ personal information for as long as it necessary to fulfil the purposes in which it was collected, or as required or permitted by applicable law.

We will stop storing clients’ personal data or delete data that could be connected to them as soon as we believe, for obvious reasons, that such storage no longer fulfils the purpose for which the personal data was collected and is no longer required for legal or business purposes.

If necessary for the execution of the contract between our Users/Clients and us, the Company may transfer clients’ personal data to countries outside of Malaysia. If such transfer required, it must be done in accordance with all applicable laws in Malaysia.

The Company do no guarantees about the security of personal data and/or other information provided by clients on third-party services or websites. We use a variety of security measures to keep our clients' personal information safe while it is in our possession or under our control. Clients' personal data is stored behind a secure network and can only be accessed by a limited number of people who have special access rights to the system and are required to keep the personal data confidential. We provide a secure server for clients to use when placing orders or accessing personal data.

We may choose third-party services or websites to link to and frame within our services in order to provide our clients with more value. We may also participate into partnerships and other relationships in order to provide our Users/Clients with e-commerce and other services and features. All of these linked services or websites has its own privacy policies and security settings. Even if the third party is affiliated with us, we have no control over any of the linked services or websites, each of which has separate privacy and data collection practices from our end. We may not receive data collected by our partners or third-party websites (even if offered on or through our Services).

Thus, we have no responsibility or liability for any of these related services' or websites' content, security settings (or lack thereof), or activities. These services or linked websites are provided solely for clients’ convenience, and use them at own risk.

This Privacy Policy must be read in conjunction with any other policies and/or notices, contractual articles, agreement articles, and applicable terms and conditions pertaining to the collection, use, and disclosure of personal data.

We reserve the right to revise this Privacy Policy at any time, without prior notice or the consent of our clients. We strongly advise our clients to carefully read and review each section of this Privacy Policy on a regular basis to ensure that clients remain up to date on any changes to this Privacy Policy.

Our clients are deemed to have agreed to the entire Privacy Policy listed in our services, including any amendments by continuing to access and use our services.